REFUND POLICY

Floral Orders:
All floral orders are final sale and cannot be returned or exchanged.

Merchandise Returns:
We accept merchandise returns for store credit only. To be eligible, items must:

- Be returned within 30 days of purchase

- Be in the same condition as received: unworn or unused, with tags, and in original packaging

- Include the receipt or proof of purchase

Returns & Exchanges:
All returns must be made in person at our brick-and-mortar store:
Artisan Gifts & Flowers
1038A Austin Avenue
Coquitlam, BC

Please email us at artisan1038@gmail.com with any questions before coming in.

Important Notes:

- Original shipping fees are non-refundable

- Items sent back without prior approval will not be accepted

Damages & Issues:
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items:

- Custom or personalized items

- Sale items and gift cards